Hello again nicey,

Thank you for contacting us back.

As previously stated this is the information about the camouflages purchased:

Foch - there was only summer camo purchased on 18.7.2013 for 225G; no additional camo purchases were found
JT88 - all camouflages are present
T26E4 - summer and winter camouflages have been found; desert camo has not been purchased
T34 - all three camo types are present
IS-3 - no camouflage purchase has been found in our logs
IS-6 - two camouflage patterns were purchased on 24.1.2013 (2x 200G); winter camo has not been purchased
IS-7 - all three camo types are present
Obj704 - there were all three camo types purchased, however the vehicle has been sold and purchased afterwards; after the second purchase only two camo patterns have been applied (desert is missing)


all wrong except is7 appeared after 1st ticket sent.. (this is the 6th reply ive had off them since 26th DEC.


the best bit......look where they are telling me to look to maybe fix the problem.....

Please, follow this to better understand how to apply camouflages to your planes: https://eu.wargaming.net/support/Knowle ... rk-in-wowp

Also, please delete you cache and preferences, because they can sometimes interfere with new updates. To do it: press “Windows+R”, and then type in the box “%appdata%" and the look for the Wargaming folder. (If you are using Windows XP, please access through here: “C:\Documents and Settings\”Username”\ApplicationData\wargaming.net\WorldOfTanks”). Make sure to delete all the folders inside and the .xml preferences file.

In the T34 screenshot I can clearly see that you have mods, mods might be causing this issue corrupting the game’s interface and causing the problem you are having. This is why we recommend our player to not use any mods, a mod free installation is a lot more stable. To delete the mods you will have to delete everything inside the res_mods\0.8.10 folder which can be found inside the folder where you installed the game.

*Important: Do NOT delete the “0.8.X” folder itself, but the content inside, since you will have problems when starting up the game.

Yes, you will find a lot of players with the same problem because they are using mods, or are not aware that camouflages have seasons or buy camouflage with credits and then do not understand why it disappeared.
Please, take in mind that there are camouflage for different seasons (Winter, Summer and Desert), the same happens with the maps. If you bough a desert camouflage fora tank and you are playing in the snow the tank won't use its camouflage.

If there is anything else we can help you with please feel free to contact us again with a new python.log file and screenshots of all the tanks which camouflages disappeared.

With Best Regards.

Pedro Videira

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