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 Post subject: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Tue Mar 03, 2009 5:00 pm 
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Legal Pidgeon
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Why does it try to send the NEW password to your Current email address- which is LOCKED----- doesn't this totally defy the logic of getting around a blocked email account in the first place???

wtf?

She's forgot answer to the favourite question ASWELL...

so what should she do???

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 Post subject: Re: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Tue Mar 03, 2009 5:34 pm 
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BUMHOLE ENGINEER
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If she's trying to reset a password it shouldn't go to the actual email account....it should go to a page where she has to answer her secret question(s) which once done will reset it to a random pass.
Without the sercret question answers though it's pretty useless.

Could try and brute force it?

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 Post subject: Re: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Wed Mar 04, 2009 1:03 am 
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Ostracised!
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you can't keep using the 'sister' excuse mike, people see right through it :twisted:

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 Post subject: Re: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Wed Mar 04, 2009 11:50 am 
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that was a stupid comment btw
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extol you numpty you cant bruteforce a locked account - its LOCKED - ffs and you work in BT support - ill send this thread to richard branson as a good advert for virgin

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 Post subject: Re: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Wed Mar 04, 2009 2:38 pm 
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Legal Pidgeon
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looks as though there is no getting around this....may have to set up a new e-mail account...

    she can't sign in.... its locked
    she has forgotten her secret answer to the question.....
    She tried to change her password - which got sent to the same LOCKED account.... which she can't access ..lol
    there is no contact support number of any kind...

so basically if you forget your secret answer... and your password.. your fecked...

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 Post subject: Re: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Wed Mar 04, 2009 3:45 pm 
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BUMHOLE ENGINEER
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Not in this kind of support slag :P
Also I thought when he said locked he meant she had forgotten her password vOv

So yeah, she's fooked. :thumbl:

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 Post subject: Re: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Wed Mar 04, 2009 3:45 pm 
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Saints ftw!!
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lol - where is this email account then...?

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 Post subject: Re: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Wed Mar 04, 2009 7:02 pm 
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Legal Pidgeon
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hotmail

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 Post subject: Re: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Wed Mar 04, 2009 7:20 pm 
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Saints ftw!!
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live.com will have a contact support form on it - it handles the Hotmail logins.

How successful she will be is anyones guess.... :)
I've no idea how she will prove she owns the account

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 Post subject: Re: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Thu Mar 05, 2009 11:32 pm 
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The Groundkeeper
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Generally thats why you put in a second email address for when this does happen.

Use this: https://support.live.com/eform.aspx?pro ... ct=eformcs

Your pretty well knackered if they don't believe you though.

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 Post subject: Re: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Fri Mar 06, 2009 12:36 am 
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yer i managed to find that the other day... she's waiting on a response.

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 Post subject: Re: ERM logic in this?? Locked out of E-mail (sister)
 Post Posted: Sat Mar 07, 2009 1:13 pm 
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Legal Pidgeon
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Wow.... turns out that she got hacked by someone called 'dominionlover' and... she now has her account back.

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