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Tao
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Post subject: Internet transactions  Posted: Wed Nov 07, 2007 1:21 am |
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| Thai lady boy |
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Joined: Wed Apr 06, 2005 12:37 am
Posts: 2698
Location: Somewhere up North
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Ok so have a ecommerce shop, and it seems a lot of our transactions are timing out.
During the process there is information exchanged between the e-shop and the payment gateway. (If more detail is needed let me know), but during this process it seems to hang. I have a feeling its why we are not getting any ssales on our website apart from 1 or 2, is there anyway I can trace what happens in these transactions...with the handshakes that fgo on between the servers?
I have asked my host if they have any logs of these transactions but their support is not very good to say the least, so I am trying to work out what I can do, any suggetsions?
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Ultima Ratio Regum
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happyslappy
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Post subject: yup Posted: Wed Nov 07, 2007 12:42 pm |
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| that was a stupid comment btw |
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Joined: Wed Mar 03, 2004 12:40 pm
Posts: 109345
Location: manchester
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get rid of 1 and 1 1st
second - you`d need a root shell account on the webserver to prove out really with tcpdump / mtr / curl etc i think
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Tao
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Post subject: Posted: Wed Nov 07, 2007 12:55 pm |
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| Thai lady boy |
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Joined: Wed Apr 06, 2005 12:37 am
Posts: 2698
Location: Somewhere up North
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Thankyou, duimping 1 and 1 for definie since there support wont even understand your answer 
Your guys you recommend as a webhost they any good for e-commerce?
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Chips=GCHQ=
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Post subject: Posted: Wed Nov 07, 2007 1:27 pm |
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| I'm ghey 4 teh Hoff! |
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Joined: Wed Sep 21, 2005 5:18 pm
Posts: 4142
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hehe, work used 1 and 1, had serious issues trying to get them to understand that i was attempting to use url rewriting rules in apache...
I think it ended with "you must make it a html file" - i nearly cried. Took half an hour, 2 different people, and repeatedly explaining what i was trying to do with examples to get that gem of information 
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Tao
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Post subject: Posted: Wed Nov 07, 2007 1:39 pm |
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| Thai lady boy |
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Joined: Wed Apr 06, 2005 12:37 am
Posts: 2698
Location: Somewhere up North
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Spent a good hour last night describing the authentication process between eshop and protx, at the end of which the answer was ummm we dont log that stuff for you.
Your a major isp and you dont have any records of incoming traffic?
No but our network guys report everything is fine.
How can they tell if they have no way of logging traffic then?
Umm
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Ultima Ratio Regum
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Tao
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Post subject: Posted: Wed Nov 07, 2007 2:31 pm |
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| Thai lady boy |
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Joined: Wed Apr 06, 2005 12:37 am
Posts: 2698
Location: Somewhere up North
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Ok have SSH access, but cant run tcpdump, or mtr and curl seeemd to be for ending stuff rather than analysing or am I missing somethhing?
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gemma=GCHQ=
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Post subject: Posted: Wed Nov 07, 2007 3:09 pm |
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| Made in Taiwan |
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Joined: Sun Apr 11, 2004 9:14 pm
Posts: 3549
Location: Bonneville salt flats.
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This is way over my head, have you tried asking Chad? 
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Don't worry Sony, I'll just cancel my date of birth and get a new one.
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happyslappy
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Post subject: pmsl Posted: Wed Nov 07, 2007 6:15 pm |
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| that was a stupid comment btw |
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Joined: Wed Mar 03, 2004 12:40 pm
Posts: 109345
Location: manchester
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Quote: This is way over my head, have you tried asking Chad?
i just spat me brew all over
ill pm ya _________________
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Tao
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Post subject: Posted: Wed Nov 07, 2007 8:26 pm |
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| Thai lady boy |
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Joined: Wed Apr 06, 2005 12:37 am
Posts: 2698
Location: Somewhere up North
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gmar=GCHQ= wrote: This is way over my head, have you tried asking Chad? I knew I shoulda gone for a windows server.
Thanks for pm Slappy.
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GeneralPublic=GCHQ=
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Post subject: Posted: Wed Nov 07, 2007 8:45 pm |
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| Saints ftw!! |
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Joined: Fri Apr 23, 2004 6:22 pm
Posts: 7877
Location: /dev/null
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Have you tried asking Protx - there are quite a few posts on their support forum about delays processing, and general problems with Protx.
Our ecommerce site at work will be linked to Protx for the shopping cart - hopefully all will be well 
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Insert unfunny comment here ->
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